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Welcome to Souq Planet Smart Shopper, Souq Planet’s exciting new loyalty programme. Once you’ve received your Souq Planet Smart Shopper Card you can start collecting Souq Planet Smart Shopper points immediately and be on your way to your first cash voucher. Firstly, please read the terms and conditions below.

Membership: Only individuals may be members and membership is FREE. You will be issued with an Souq Planet Smart Shopper Card, one per person. Application for membership card is at our discretion. We reserve the right to terminate membership and revoke accrued Souq Planet Smart Shopper points in the event of:

- Failing to comply with these terms and conditions.

- Supplying any false or misleading information to us.

- Abusing any membership privileges.

- Not using your Card for a period of 6 months.


To receive Souq Planet Smart Shopper points, you present the card to the cashier to swipe your card for your points.

Claiming a Reward: When you have collected sufficient Souq Planet Smart Shopper points, you can redeem them instantly in-store from the customer service desk. However, make sure to redeem the points within one year, as the validity of the points is 12 months. You may have to show your ID.

Personal Information: Any personal information, which you provide will not be disclosed by us to any third party.

General: We reserve the right any time without prior notice To change these terms and conditions, the qualifying points or to suspend or terminate the Souq Planet Smart Shopper program.

Souq Planet Smart Shopper points have no cash or monetary value and cannot be sold, transferred or otherwise dealt with except in accordance with these Terms and Conditions.

We cannot be held liable for any loss, theft, damage or unauthorized use of Card or gift voucher, whether in the course of post or delivery or otherwise. Any replacement is provided at our discretion, subject to such terms and conditions as we deem fit. All conditions and warranties, whether expressed or implied and whether arising under the legislation or otherwise, as to condition, suitability, quality, fitness or safety of any reward supplied are expressly excluded to the full extend is limited, where permitted, to replacing, repairing or crediting the value of the reward at our discretion. All exclusions and limitations of liability in these Terms and Conditions apply for our benefit.